Successful organizations leverage on the total participation from their employees to achieve high quality standards in order to satisfy their customers. Quality Control Circle (also known as Innovative & Creative Circle (ICC) or just Small Group Activity (SGA)) consist of a small group of workers, usually coming from the same work area who voluntarily meet on a regular basis to identify, investigate, analyze and solve their work-related problems together in order to contribute to the improvement of the enterprise. It also helps respect humanity and to build a cheerful workgroup through the development of the staff's infinite potential. It has been the Japanese experience that 95% of the problems in the work area can be solved with simple quality control methods such as the 7 quality control tools [Ishikawa, 1986]. These tools will help QCCs to do brainstorming systematically and to analyze the problems critically. Then, through logical thinking and experience, most work problems can be solved. Another benefit of QCC/ICC are improved two-way communication and teamwork. The management becomes more aware of the staff capabilities and, in turn, the staff becomes aware of the day-to-day problems of running an organization. Communication and teamwork between departments also improve, so is employees' work motivation. Organizations that introduce QCC/ICC programs help improve quality standards, workers’ morale and help establish customer confidence. Therefore, QCCs should be part of any company's Total Quality Program.
QCCs should be part of any company's
Total Quality Program. This training program is specially designed to train QC Leaders & Members on how to start a QCC/ICC team and systematically solve problems using proven QC tools and techniques. Participants will also learn basic problem solving techniques, how to prepare & present their ideas, facts, accomplishments as well as suggestions to the management. This program also includes case studies to help reinforce participant’s understanding of the QC Tools functions in Problem Solving cycles. This training program is a must for those who want to adopt the QCC way of quality improvement through teamwork and people empowerment