A QCC is a small group of employees,
usually coming from the same work area who voluntarily
meet on a regular basis to identify, investigate,
analyze and solve their work-related
problems together in order to contribute to
the improvement of the enterprise. It also helps respect
humanity and to build a cheerful workgroup through
the development of the staff's infinite potential.
It has been the Japanese experience that 95% of the
problems in the workshop can be solved with simple
quality control methods such as the 7 quality control
tools [Ishikawa, 1986]. These tools will help QCCs
to do brainstorming systematically and to analyze
the problems critically. Then, through logical thinking
and experience, most problems can be solved.
Another benefit of QCC is an improved
two-way communication. The management becomes
more concerned with the staff problems and, in turn,
the staff becomes aware of the day-to-day problems
of running an organization. Communication between
departments also improves. QCC program in general
requires the same framework as ISO 9000 quality standards
regarding the management structure and in-company
training. Therefore, QCCs should be part of any company's
Total Quality Program. Organizations that introduce
QCC programs also helps to establish
customer confidence. This training program
is specially designed to training QCC Members, Leaders
and Facilitators on how to start a QCC team. Apart
from lectures and practice sessions, this program
also includes computer simulations to help reinforce
participant’s understanding of the QC Tools
functions in Problem Solving cycles. This training
program is a must for those who want to adopt the
QCC way of quality improvement through teamwork and
people empowerment.
