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A QCC or ICC is a small group of employees, usually coming from the same work area who voluntarily meet on a regular basis to identify, investigate, analyze and solve their work-related problems together in order to contribute to the improvement of the enterprise. It also helps respect humanity and to build a cheerful workgroup through the development of the staff's infinite potential. It has been the Japanese experience that 95% of the problems in the workshop can be solved with simple quality control methods such as the 7 quality control tools [Ishikawa, 1986]. These tools will help QCCs to do brainstorming systematically and to analyze the problems critically. Then, through logical thinking and experience, most problems can be solved.

Another benefit of QCC is an improved two-way communication. The management becomes more concerned with the staff problems and, in turn, the staff becomes aware of the day-to-day problems of running an organization. Communication between departments also improves. QCC program in general requires the same framework as ISO 9000 quality standards regarding the management structure and in-company training. Therefore, QCCs should be part of any company's Total Quality Program. Organizations that introduce QCC programs also helps to establish customer confidence. This training program is specially designed to training QCC Members, Leaders and Facilitators on how to start a QCC team. Apart from lectures and practice sessions, this program also includes computer simulations to help reinforce participant’s understanding of the QC Tools functions in Problem Solving cycles. This training program is a must for those who want to adopt the QCC way of quality improvement through teamwork and people empowerment.



At the end of the course, participants will..

  • Gain awareness of the purpose, benefits and method of operation of QCC.
  • Be equipped with simple QCC techniques, problem solving skills and skills for effective participation in QCC activities.
  • Foster closer human relations within fellow workers through group dynamics and work as a team.
  • Increase participation and develop the feeling of importance through QCC activities.
course contents:


  • What is QCC? History of QCC.
  • QCC benefits and problems.
  • Role of Management, QCC Facilitator, QCC Members
  • Definition of Quality.
  • PDCA: Problem solving approach and creativity
  • Effective group problem solving

Exercise 1:

  • Case Study 1: Identifying problems and opportunities.
  • Definition of problems
  • Systematic problem solving approach
  • QC Tools and applications
  • Brainstorming and questioning techniques

Effective meetings and communication

  • Concept of Motivation, Teamwork, Commitment and Productivity
  • Effective communication and basic interpersonal skills
  • Conducting QCC meetings and proceedings

Exercise 2

  • Case Study 2
  • Forming a start-up QCC to solve work-related problems
  • Conducting a QCC meeting
  • Application of PDCA Cycle
  • Using 7 QC Tools in problem solving

Making QCC Presentation

  • Establing a Quality Improvement (QI) story
  • What to present in a QCC presentation
  • Team efforts in QCC presentation.

QCC Implementation Plan

  • Considerations in implementing QCC
  • Action plans
who should attend:
  • QCC Facilitators, Leaders and Members
administrative details :
Duration : 2 days
Time : 9.00am - 5.00pm
Venue : In-house or public program
Language medium : English
Trainer :
Nelson Kok (please click here to see trainer's profile)
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