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EFFECTIVE COMMUNICATION SKILLS
   
INTRODUCTION :
 
 

Communication skill is ranked as the number one skills for leadership.  People in leadership position are expected to be highly competent at listening to ideas, correctly interpreting what is being communicated, presenting ideas, giving clear directions, and explaining procedures and missions.  In fact, this quality – being an effective communicator – is usually cited as essential in any overall definition of what constitutes “a leader”.  Communication skills are neither an inherited ability nor an elaborate art form; it is a learned skill developed through planning and practices.  Good communication skills lubricate the organization’s operations, foster collaboration, initiatives, involvements and commitments from others.  It has the ability to attract others to be constructive and productive.  This course provides the foundation: basic principles, key action processes and practices for one to acquire effective communication skills.  Participants will learn to acquire these essential skills through lectures, group discussions, video, role-play scenarios, and presentation.

COURSE OBJECTIVES:

At the end of the course, participants will be able to:

  • Describe the importance of effective communication skills in leadership
  • Recognize the challenges facing today’s leaders.
  • Apply the techniques of effective communication: verbal and non-verbal language.
  • Listen for correct interpretation and get good information from others.
  • Use the basic human relations and the essentials of communication skills to foster better collaboration, involvement and commitment from other.
  • Present and get their ideas across successfully.

COURSE METHODOLOGY:

To maximum learning impact and retention, this course uses the following methods:

  • Case studies and Small group discussions
  • Video and Role-play
  • Lecture, improvisation games
  • Exercises and Quizzes
course contents:


Introduction:

  • Exercise: Understanding paradigm and paradigm shifts.
  • Why we communicate?
  • Factors that affect how we communicate.
  • Importance of Communication skills in Leadership


Essential Communication Skills

  • Exercise: Are you communicating?
  • Communication Basics: Verbal & Non-Verbal Language
  • Process of Communication
  • Understanding & overcoming barriers in communications
  • Exercise: Action speaks louder than words
  • Enhance your verbal skills
  • Enhance your Non-Verbal skills

Enhancing Listening Skills

  • Seek first to understand
  • Exercise: Active Listening
  • Then make yourself understood
  • Empathic listening
  • Using paraphrase
  • Exercise: Listening to others.

Questioning & Thought-Transmission Skills

  • Asking Vs Telling
  • Exercise: “Giving instructions”
  • Thought-transmission technique
  • Exercise: “Thought transmit your message”

Getting Your Ideas Across

  • State the purpose and main point of your message
  • Present points to aid understanding
  • Check for understanding & reactions
  • Handle reactions to what you have presented
  • Summarize your main point.
  • Exercise: Role-play getting your ideas across.

Exercises:

  • Individual & Group Exercises
  • Video
  • Role-play
  • Case study, games
who should attend:
  • - Managers, Section Heads, Executives, Team Leaders, Engineers and Supervisors
 
administrative details :
Duration : 2 days
Time : 9.00am - 5.00pm
Venue : In-house or public program
Language medium : English
 
 
Trainer :
Nelson Kok (please click here to see trainer's profile)
 
 
 
 
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