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(a.k.a. Frontline Leadership Training Program )


Definition: A 'Fronline Leader' is a person whose job include supervising and leading a group of employees to achieve the operational-level strategies of the organizations. These could be Section Heads, Senior Executives/ Engineers, Project Team Leaders, Foreman, Supervisors, etc.

Effective Frontline Leaders (e.g. Section Heads, Senior Executives/Engineers, Project Team Leaders, Supervisor, etc) must be able to position themselves as competent people leaders in order to gain respect from their subordinates, peers, and managers. However, very often excellent performers are promoted to Supervisory position without first being trained to a Frontline Leader. More often than not, they just function as a 'superior', emulating whatever they have learned from their own superiors. Technically they are skillful but many failed to be people leaders. This Frontline Leader/Supervisory Development Program is a series of training modules that will help you to build up your people handling Skills.

This is not a one-off training program but a series of modular training events that will lay a solid foundation for all frontline leaders. In between the modules, the participants will get the opportunity to put into practice whatever they have learned and then get feedback/coaching from the Instructor in the following training session.

As the Leadership role is getting more and more challenging today, the transition from excellent performer to competent leader can be trying, and it demands a new set of people handling skills.  The demands for higher quality and performance are increasing; the workplace is growing more complex.  With the internet, subordinates are getting better informed and more knowledgable. In face of such challenges, frontline leaders have to be effective if they are to help their workers invest the best of their minds, hearts and hands into their work - - if the work is to be done well.  Frontline leaders must foster good relationship with people.  It is a role that no longer must focus primarily “downward”; but also upward and across the organization as well. 

This Frontline Leader/Supervisory training program consists of one (1) foundational course module and five (5) skills-building modules that focus on the essential skills needed to excel in a today’s frontline leadership position.  The course objectives, contents, and duration (in hours) for each module are as listed in the table below.  These modules are conducted in a workshop-style where participants practice hands-on the skills being taught.

*Optional:  The program implementation is flexible and can be customized specifically to the organization's needs. For example, a Certificate-Level in Frontline Leader/Supervisory Development Program where participants can complete the entire program in four (4) to six (6) months period depending on their work schedule and organization’s scheduling preference.  Pre- & Post- tests will be administered together with project assignments to gauge participant’s knowledge acquisition.

This Frontline Leader/Supervisory training program will definately assist both the experienced and recently appointed frontline leaders to gain leadership skills fast and be more confident in their job. 



Please refer to the course objectives of each module below.

Target Group
  • Assistant Managers, Section Heads, Project Team Leaders, Senior Executives/Engineers, Supervisors – whose job involves supervising individuals or teams towards operational excellence.
  • This program is also very suitable for those preparing for Supervisory position.
  • Program methods include video, discussions, assignments, workshop exercises, quizzes, role-play and group work to give participants the best opportunities for learning how to do it well.
  • * Program Assessment: For each module, Level 1 (After-training evaluation and feedback questionnaires) assessment and Level 2 (Pre- & Post- tests) will be conducted by the Instructor.
  • *Optional: For Certificate-level, project assignments (customized to the organization's targeted Learning Objectives) will be administered to assess participant's transfer of knowledge/skills back to their workplace.
program outline :



Effective Supervisory Skills

(Duration: 16 Hours)

At the end of the course, participants will be able to ...

  • Describe the importance of effective supervisor’s role & responsibilities in the organization
  • Identify the new challenges facing supervisors
  • Practice effective Personal skills:
      - Manage own job performance
     - Setting Effective Goals
     - Planning and monitoring work progress
  • Practice effective Interpersonal skills:
     - Create rapport and cooperation
     - Depositing into Emotional Bank Account
     - Listen actively and deliver message across clearly
  • Practice ‘Thought Transmission” technique
  • Practice the 'Basic Principles of Frontline Leadership':
     - Focus on behavior, rather on Personality
     - Maintain good relationship with others
     - Make things better
     - Practice Leadership-by-example
  • Recognize the workings of group dynamics and importance of teamwork



  • Introduction:
    • Who is a Supervisor?
    • Importance & benefits of effective Supervisory role to the organization
    • Maximizing benefits from training.
  • Supervisory Functions:
    • Your role as a Supervisor.
    • Exercise: Are you supervising?
    • Measurements of performance.
    • Challenges facing Supervisors
    • Changing skill-sets
    • Exercise: Why some Supervisors succeeded & some failed?
    • Supervisor as a Frontline Leader
  • Developing Supervisory Personal Skills:
    • Developing Self-Awareness & Proactiveness
    • Manage own performance first
    • Skill 1: Planning: Setting S.M.A.R.T goals
    • Exercise:  Set S.M.A.R.T goals
    • Planning and monitoring progress
    • Skill 2: Planning : Use Consequence Thinking
    • Exercise:  Are we meeting goals?
  • Developing Supervisory Interpersonal Skills:
    • Why do others want to work with you?
    • Skill 3: Depositing into Emotional Bank Account
    • Exercise: Identifying “human touch’ activities
    • Skill 4: Communication: Active Listening & Giving Clear Instructions
    • Exercise: Listening and directing others
  • Skill 5: Frontline Leadership Skills
    • Basic Principles:
      • Focus on the issue, situation, behavior and not on the person
      • Maintain the self-esteem and self-confidence of others
      • Maintain good relationship with subordinates, peers and superiors.
      • Make things better & lead by example
    • Exercise: Video & Role-play:


Effective Communication Skills

(Duration: 16 Hours)

At the end of the course, participants will be able to...

  • Describe the importance of effective communication skills in leadership
  • Recognize the challenges facing today’s leaders.
  • Apply the techniques of effective communication: verbal and non-verbal language.
  • Listen effectively for correct interpretation and get good information from others.
  • Use the basic human relations and the essentials of communication skills to foster better collaboration, involvement and commitment from other.
  • Apply the ‘Thought Transmission” technique to present and get their ideas across successfully


  • Introduction:
    • Understanding the communication paradigm.
    • Why effective communication skills?
    • Factors that affect how we communicate.
    • Importance of Effective Communication skills in Leadership
  • Essential Communication Skills:
    • Exercise: Are you communicating?
    • Communication Basics: Verbal & Non-Verbal Language
    • Process of Communication
    • Understanding & overcoming barriers in communications
    • Exercise: Action speaks louder than words
    • Enhance your verbal & non-verbal skills; improvise and present.
  • Attentive Listening Skills:
    • Seek first to understand
    • Exercise: Active Listening
    • What is Empathic listening?  How to listen empathically?
    • Then make yourself understood
    • Using paraphrase
    • Exercise: Listening to others.
  • Questioning and Thought-Transmission Skills:
    • Asking Vs Telling
    • Exercise: “Giving instructions
    • Thought-transmission technique
    • Exercise: “Thought-transmit your message
  • Getting Your Ideas Across
    • State the purpose and main point of your message
    • Present points to aid understanding
    • Check for understanding & reactions
    • Handle reactions to what you have presented
    • Summarize your main point.
    • Exercise: Role-play getting your ideas across


Motivating Employees For Higher Job Performance

(Duration: 16 Hours)


At the end of the course, participants will be able to...

  • Link motivation to impact on workers’ behavior, performance, and productivity.
  • Recognize the power of choice and learn how to motivate yourself towards personal goals.
  • Discuss the various motivation theories.
  • Apply motivation techniques & tips at the workplace
  • Plan and create the environment and opportunities for others to be motivated
  • Employ various ways to get others motivated.



  • Introduction:
    • Exercise 1: Ice breaker.
    • Definition of motivation
    • Misconceptions about motivation
    • Exercise 2: Motivating Others
    • Understanding Natural Law and Human Relation Principles.
  • Self-Motivation:
    • Personal Needs Survey
    • Exercising our freedom of choice to be Proactive
    • Exercising our self-awareness & choices
    • Ability Vs Willingness
    • Video: Self motivation
    • Exercise 3: Case study
  • Motivation Theories:
    • Understanding motivation from researched work:
       - Hawthorne Studies
       - Maslow hierarchy of needs
       - Hertzberg motivators and hygiene factors
       - Expectancy & Equity
    • Positive and negative reinforcements.
    • Exercise 4: Quiz
  • Suggestions for Supervisor.
    • Four Areas of Motivation
       - Provide for the Needs
       - Ensure Benefits are Motivating
       - What are your subordinates’ Expectations?
       - Reinforcement : When to reinforce?
  • Motivating Others
    • Exercise 5: Can you motivate others?
    • Motivation techniques & tips.
    • Top 10 Motivators
    • Staff Motivators Examples
    • Ways to Motivate Others.

Motivation & Recognizing Postive Results (-1 Day )

  • Introduction: What is Motivation?
  • What motivates other to work with us?
  • How are employees motivated?
  • Why praise others?
  • Leadership functions in recognizing employee’s positive results
  • Cues to watch for when recognizing or rewarding positive results
  • Essential Interpersonal Skills Key Actions:
    o. Describing the results using the three “S” method
    o. Positively reinforcing the results using personal influences
    o. Reaffirming support and trust
    o. Creative rewards, suggestions and possible pitfalls
  • Case study and role-play exercises
  • Optional: - Pre- & Post Tests. Project Assignment

Part 3: Skills Building Module:

(Duration: 2 Days )


Getting Good Information From Others (-1 Day )


  • Feedback from previous module
  • Leadership functions in getting good information from others
  • Important of good communication techniques and continuously getting good information from others
  • Essential Interpersonal Skills Key Actions:
    o. Focusing on the discussion, filtering for information needed.
    o. Using proper questioning techniques to expand discussion or prompt for specifics
    o. Encourage dialog through proper body language.
    o. Reaffirm understanding, summarize and close the discussion.
  • Suggestions and possible pitfalls5.
  • Case study and role-play exercises

Delegating For Productivity & Growth (-1 Day )

  • Leadership functions in dealing with delegation.
  • Understanding effective delegations.
  • Essential Interpersonal Skills Key Actions:
    o. Open by identifying the responsibility and its importance.
    o. Clarify the responsibility, including expectations and limits.
    o. Develop ideas for transferring the responsibility.
    o. Agree on plan for transferring and tracking the responsibility.
    o. Close by summarizing and confirming confidence
  • Leadership support and reassurance to reconcile people
  • Suggestions and possible pitfalls.
  • Case study and role-play exercises.
  • Optional: - Pre- & Post Tests. Project Assignment

Part 4: Skills Building Module:

Managing Performance At Work

(Duration: 2 Days )

  • Leadership functions in performance management
  • Managing own performance
  • Skill 1: Setting effective Goals: Deliverables, Milestones, Tasks
  • Performance Planning: set mutual agreement for performance review
  • Performance Review (PR): Benefits and goals of PR
  • Skill 2: Performance Coaching Analysis
  • Skill 3: Performance Coaching Technique:
    o.Getting agreement that a problem exists
    o. Mutually discuss alternative solutions
    o. Mutually agree on actions to be taken to solve the problem/issue
    o. Follow-up to insure that agreed upon action has been taken
    o. Recognize any achievement.
  • Leadership support and re-direction
  • Suggestions and possible pitfalls
  • Case study and role-play exercises
  • Optional: - Pre- & Post Tests. Project Assignment
Note : The above 6 modules can be customized to suit customer's requirements. However, participants must have completed Part1, 2, and 3 modules before attending the Part 4 module.
administrative details :
Duration : As per module (pls see table above)
Time : 9.00am - 5.00pm
Venue : In-house program
Language medium : English
Class Size : Maximum 25 participants per class
Trainer :
Nelson Kok (please click here to see trainer's profile)
***Please contact ME for more INFORMATION on how to customize these courses for your organization ****
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