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QUALITY IMPROVEMENTS USING 7 QC
TOOLS
(Using Microsoft® Excel) |
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iNTRODUCTION
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“The
term “7 tools for QC” is named after
the 7 tools of the famous warrior, Benkei. Benkei
owned 7 weapons, which he used to win all his
battles. Similarly, from my own experience, you
will find that you will be able to solve
95% of the problems around you
if you wisely use the 7 tools of QC.”
- ISHIKAWA KAORU, Professor Emeritus, University
of Tokyo
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Dealing with quality problems can be similar to being
lost. You don’t know where you are. In quality
improvement process, problem solvers need to know
where they stand, what the problem really is, and
what the cause of the problem is before any solutions
can be proposed. Problem solving should follow a logical,
systematic method. This will place emphasis on locating
and eliminating the root or real cause of the problem.
Other, less systematic attempts at problem solving
run the risk of attempting to eliminate the symptoms
associated with the problem rather than eliminating
the problem at its cause. Organized problem-solving
efforts utilize a variety of quality tools for problem
analysis. The 7 QC Tools are
proven scientific management tools, which are
basic and easy to understand. They form the fundamental
foundation for all problem solving and quality control
activities.
Different from traditional method of teaching 7 QC
Tools, this program capitalizes
on the utilization of common computer spreadsheet
software (like MS Excel) to accelerate all
those meticulous calculations, graphing and searching
of statistical tables activities. By doing so, it
quickly bring participant’s knowledge/skills
to speed and allow them more time to focus on interpreting
the results, recognizing the fundamental
workings of the tools, and establishing action
plans for the improvement of quality. Apart from
lectures and practice sessions, this program also
includes computer simulations to help reinforce participant’s
understanding of the QC Tools functions in Problem
Solving cycles. This training program provides the
foundation skills for those who involved in problem
solving and quality control activities.
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NOTE:
Value-add MS Excel working templates
will be given to participants after completion of this
course. These working templates can save participants
hundreds of hours in creating charts and building tables.
With this valuable tool, participants can transfer all
that is taught into their workplace immediately. |
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At the end of the course, participants
will..
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Understand
the usage and recognize the power in each of the
7 QC Tools
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Learn how
to construct the tools (manually and fast paced
by using computer spreadsheet software)
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Learn how
to solve problems effectively using a step-by-step
process
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be able to
interpret and make accurate business decisions using
the correct tools
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Experience
the Quality Control Circle (QCC) way of presenting
an improvement business project to a targeted audience.
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Experience
the team dynamics in solving problems.
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Be able to
use the MS Excel working templates to solve problem
back in their workplace.
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course
contents: |
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Why use MS
Excel as a statistical tool?
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MS Excel
: Add-in, functions, charts
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Benefits of
charting presentations.
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What are the
7 QC Tools?
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7 QC Tools
used in PDCA problem solving cycle
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Introduction
to Systematic Problem Solving process
Understanding Data &
Basic Statistics
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Good data
Vs Appropriate data
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Types of data,
Variations, Central Tendency & Dispersion
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Descriptive
Statistics
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Law of Variation
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Common and
Special Causes
Case
Study: Making Quality Improvement Decision
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Business & quality
improvement decision.
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Using PDCA approach
to problem solving.
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Quality Team improvement
(QCC) Activities
Tool:
Histogram
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When & why
use Pareto Diagram?
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Constructing
a Pareto Diagram
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Interpreting
Pareto Diagram
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Other considerations
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When & why
use Check Sheet ?
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Constructing
a Check Sheet
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Stratification
and other considerations
Tool : Cause & Effect
Diagram
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When & why
use Cause & Effect Diagram?
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Constructing
a Cause & Effect Diagram
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5 W’s
and 1 H questioning technique
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When & why
use Scatter Diagrams ?
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Constructing
a Scatter Diagram.
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Interpreting
Scatter Diagrams
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Stratification
and other considerations
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Introduction
to Control Chart?
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Constructing
a basic Xbar-R chart.
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Interpreting
a basic Xbar-R chart
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Accelerated
method of constructing all the 7QC tools using
MS Excel.
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Interpretation
of what the data/tools reveals.
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Stratifications
and making decisions based on interpretation
of data.
Presentation of Quality
Improvement Activities
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Presentation
using Quality Improvement Storyboard
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Correct presentation
of charts/tables.
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**SPECIAL NOTE ** :
Computer spreadsheet program
will be utilized throughout the course to demonstrate
the power of the tools used and to significantly reduce
the time required for calculation and graphing activities.
Participant with prior knowledge of basic computer spreadsheet
(e.g. MS Excel: using formula, edit graphs, printing,
etc) will help complement the accelerated learning objectives
of this course. MS Excel working
templates will also be provided to equip participants
for immediate transfer of training to their workplace
If the participant
would like to have prior
training on Microsoft® Excel basics
before attending this course, please click
here to find out more.
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who
should attend: |
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Managers, Executives, Engineers,
Supervisors, QCC Facilitators
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Team (Project/SGA/QCC/WIT) Leaders
& Members
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administrative
details : |
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| Duration |
: 2 days |
| Time |
: 9.00am - 5.00pm |
| Venue |
: In-house or public program |
| Language medium |
: English |
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Trainer
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Click
on the above banner to find out more about other Accelerated
Learning Courses |
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